Fair Dinkum Returns Policy

Geeks TCG Returns & Refunds Policy

At Geeks TCG, we want you to be completely satisfied with your purchase. Because the trading card market is highly volatile and condition is everything, our policy balances fairness to our community with the realities of dealing in singles.

Our policy complies fully with the Australian Consumer Law (ACL).

1. Change of Mind Returns

Singles (Individual Cards)

Due to constant market price fluctuations, we do not accept returns, cancellations, or offer refunds for change of mind on singles once payment is processed. All sales on individual cards are final.

Accessories

For accessories (sleeves, deck boxes, binders, playmats, etc.), we offer a 14-day change of mind return policy from the date of delivery, provided that:

  • The item is completely unopened, unused, and in its original sealed packaging.

  • The customer covers all return shipping costs.

  • A 10% restocking fee applies to cover non-refundable merchant processing fees.

2. Faulty, Damaged, or Incorrect Items (Consumer Guarantees)

Under the ACL, you are entitled to a remedy if an item does not meet consumer guarantees (e.g., it is faulty, incorrectly described, or damaged in transit).

Singles (Card Condition & Errors)

We take great care in grading, handling, and shipping singles. If a card arrives significantly worse than described (e.g., ordered Near Mint, received Lightly/Heavily Played) or you receive the wrong card entirely:

  • Contact us within 48 hours of delivery.

  • Provide clear, high-resolution photos of the front and back of the card while it is still inside the sleeve/toploader.

  • If we made an error or misgraded the card, we will provide a return shipping label and issue a full refund or exchange upon receiving it back.

Accessories

If an accessory arrives broken, defective, or is the wrong item:

  • Contact us within 7 days of delivery with photos of the product and shipping packaging.

  • Do not open or use the item if it is the incorrect product.

  • We will provide a return shipping label and arrange a replacement or full refund.

3. How to Process a Return

  1. Email us at [Your Contact Email] with your Order Number, clear photos of the items, and a brief description of the issue.

  2. If approved for return, we will send you instructions and a prepaid shipping label (if the fault is ours).

  3. Safe Transit: Items must be returned securely packed. Singles must be returned in the exact same protective layers (sleeves, toploaders, team bags, or card shields) they were sent in. Items damaged during return transit due to poor packaging cannot be refunded.

Once received and inspected, refunds are processed back to your original payment method within 3–5 business days.

Order Cancellations: If you request to cancel an order before it has been packed and shipped, please contact us immediately. If accepted, a 3% fee will be deducted from your refund to cover non-refundable merchant transaction fees.